Data Deletion Instructions

You can disconnect your social accounts from Dolphingoo Social and ask us to delete your data at any time.

1. Disconnect an account in Dolphingoo Social

Go to Settings → Connected accounts and select Disconnect next to the account. We delete that account's access token immediately and stop publishing to it and collecting data from it.

2. Remove access from the platform

You can also remove Dolphingoo Social's access directly in each platform's account settings, in the section for connected apps, business integrations or permitted services. For Google and YouTube, use the Google security settings page.

3. Ask us to delete your data

Email privacy@dolphingoo.ai with the subject line "Data deletion request". Include:

• your name and the email address you use with Dolphingoo Social, or
• the name of the Facebook Page, Instagram account, LinkedIn Page or other account the request is about.

We will confirm that we received your request within 3 business days and give you a confirmation code. We complete the deletion within 10 business days and tell you when it is done. To check progress, reply to our confirmation email with your code.

4. What we delete

• Access tokens and connected account details
• Drafts, media, scheduled posts and approval records stored in the Service
• Post records and performance data collected from the platforms
• Your user account, if you ask us to

Deleting data from Dolphingoo Social does not delete posts that are already published on a platform. Delete those on the platform itself. We may keep limited records where the law requires it, such as invoices.