Privacy Policy
This Privacy Policy explains how Jiangsu Hudoo Network Technology Co., Ltd. (江苏互旦网络科技有限公司, "we", "us") collects, uses, stores, shares and deletes information when you use Dolphingoo Social (the "Service"), including this website and the Dolphingoo Social web application.
1. Who we are
We provide and are responsible for the Service. Address: 2F, Building A, Hefengqiao Sci-Tech Innovation Park, No. 2 Taishan Road, Huqiu District, Suzhou, Jiangsu, China. Privacy contact: privacy@dolphingoo.ai.
2. Information we collect
| Category | What it includes | Where it comes from |
|---|---|---|
| User account information | Name, work email, role, the brands you work on, sign-in and activity logs | You or the organization that invited you |
| Connected account information | The name, ID and profile picture of each social account or Page you connect, the permissions you granted, and access tokens | The platform, when you connect an account through its official sign-in |
| Content you create or publish | Post text, images, videos, documents, scheduled times, approval records, and the ID and link of each published post | You and your team, and the platform after publishing |
| Performance data | Aggregated metrics for published posts and connected accounts, such as impressions, views, reactions, comments counts, shares, clicks and follower counts | The platform's official APIs |
| Comments on your own posts | Only for Facebook Pages and Instagram accounts, and only if this feature is enabled: comment text, commenter name and time, so your team can reply | Meta's official APIs |
| Brand materials | Logos, brand colors, product images, brochures and website text that you provide for drafting posts | You or your organization |
| Cookies | Strictly necessary cookies that keep you signed in and protect against fraud. We do not use advertising or cross-site tracking cookies. | Your browser |
For LinkedIn, we do not read, display or store posts or comments written by other members, or other members' profile data.
3. How we use information
- To provide the Service: plan, draft, preview and approve posts; publish approved posts at the scheduled time; record live post links; and show performance reports.
- To keep the Service secure, prevent misuse, troubleshoot problems and keep audit records.
- To communicate with you about the Service.
We do not sell personal information. We do not use information from the Service for advertising, profiling or retargeting. We do not use it to train AI models.
4. AI processing
Some features use third-party AI models (third-party large language model providers that we engage under business terms which do not allow them to use our data to train their models; the current list is available on request from privacy@dolphingoo.ai) to help draft post text and lay out branded images. We send these models only the materials our clients provide (such as brand materials and topic briefs). We do not send access tokens, and we do not send any data retrieved through LinkedIn's APIs. AI-assisted drafts are labeled "AI-powered" and must be approved by a person before they can be published. See our AI Notice.
5. Platform-specific information
YouTube
If you connect a YouTube channel, the Service uses YouTube API Services. By using these features you agree to be bound by the YouTube Terms of Service. Google's handling of data is described in the Google Privacy Policy. You can revoke the Service's access to your Google account at any time on the Google security settings page.
Dolphingoo Social's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Meta (Facebook, Instagram, Threads)
You can remove the Service's access from your Meta account settings at any time, and you can request deletion of your data as described on our Data Deletion page.
Other platforms
For LinkedIn, TikTok and X, you can remove the Service's access in each platform's account settings. When a platform tells us that content has been deleted, or requires us to delete data, we delete our copy within the period the platform requires.
6. How we share information
- With the organization you work for. Team members your organization authorizes can see the brands, accounts and posts they are assigned to.
- With service providers that host and run the Service for us (cloud infrastructure providers such as Cloudflare) and with the AI providers listed above. They may process data only on our instructions and under written agreements.
- With the platforms you connect, when we publish content you approved.
- When required by law or to protect the rights and safety of users and the public.
We keep each client organization's data logically separated from other clients' data.
7. Where we store data
Data is stored in data centers operated by our cloud infrastructure providers, which may be located outside your country. If data is transferred across borders, we do so in line with applicable law, including the Personal Information Protection Law of the People's Republic of China and, where it applies, the EU and UK General Data Protection Regulation.
8. How long we keep data
- Access tokens are deleted as soon as you disconnect an account.
- Post records and performance data are kept for up to 12 months while your organization uses the Service, so that reports can compare periods.
- When an organization stops using the Service, or when you ask us to delete data, we delete it within 10 business days. Backups are overwritten within a further 30 days.
- We may keep limited records longer where the law requires it, such as invoices.
9. Security
We encrypt access tokens, restrict access by organization, brand and role, and keep audit records of important actions. No method of storage or transmission is completely secure, and we will notify affected users of a breach as the law requires.
10. Your rights
Depending on where you live, you may have the right to access, correct, delete or obtain a copy of your personal information, to withdraw consent, and to object to or restrict certain processing. To make a request, email privacy@dolphingoo.ai. We will respond within 15 days. You may also complain to your local data protection authority.
11. Children
The Service is for business use and is not intended for anyone under 18.
12. Changes to this policy
If we make material changes, we will update the effective date above and notify users in the Service before the changes take effect.
13. Contact
Jiangsu Hudoo Network Technology Co., Ltd. (江苏互旦网络科技有限公司), 2F, Building A, Hefengqiao Sci-Tech Innovation Park, No. 2 Taishan Road, Huqiu District, Suzhou, Jiangsu, China. Email: privacy@dolphingoo.ai.